Caravan Management FAQs for North Wales Owners

Clear answers for North Wales caravan owners

Learn how our management service handles fees, pricing, advertising, cleaning, maintenance, statements, payments and onboarding.

What does your caravan management service include?

We can manage:

• Listings and advertising
• Dynamic pricing
• Booking calendars
• Guest enquiries and messages
• Check-in information
• Cleaning and changeovers
• Maintenance reporting
• Inspections where agreed
• Owner statements and payments
• Photography and social-media promotion

Our aim is simple: take away the day-to-day workload while keeping you informed.

Which holiday parks do you cover?

We currently manage caravans at:

• Lyons Lido Beach, Prestatyn
• Presthaven, Prestatyn
• Marine Holiday Park, Rhyl
• Golden Sands, Kinmel Bay
• Golden Gate, Towyn
• Lyons Winkups, Towyn
• Ty Mawr, Abergele

If your park is not listed, contact us and we’ll confirm whether we can help.

What are your management fees?

Our standard management commission is 15% of the payment received after booking-platform and payment-processing fees.

Other agreed charges can include:

• £75 annual administration fee, normally charged in January
• £35 cleaning charge at most parks
• £40 cleaning charge at Marine Holiday Park
• Completed inspections
• Owner-approved maintenance or replacement items

The 15% commission is VAT-inclusive where chargeable. We confirm all other agreed charges in writing before onboarding. See the full owner terms.

Are there any hidden deductions?

No. Your statement itemises commission, cleaning, completed inspections, maintenance and other agreed costs.

A maintenance or inspection charge will not be added unless it has been matched to your caravan and the work has been completed.

How do you set nightly prices?

We use PriceLabs and current booking information to adjust prices according to:

• School holidays
• Local events
• Seasonal demand
• Booking lead time
• Remaining availability
• Length of stay
• Comparable accommodation
• Last-minute calendar gaps

We aim to balance strong occupancy with the best achievable return. Earnings estimates are projections rather than guarantees.

Where will you advertise my caravan?

Depending on suitability, we advertise through:

• caravanholidaysnorthwales.co.uk
• Booking.com
• Airbnb
• Direct enquiries
• Repeat-guest marketing
• Facebook and TikTok

Lodgify keeps availability and bookings together in one central system.

Can I still use my caravan?

Yes. You can block dates for your own holidays, provided they have not already been booked by a guest.

How do you manage cleaning?

A professional clean is arranged after each guest stay.

The cleaning team is expected to:

• Complete the changeover
• Photograph each finished room
• Report damage or maintenance
• Flag urgent issues before the next arrival

An extension forming one continuous stay in the same caravan normally receives one cleaning charge.

What happens when maintenance is required?

We review the information and photographs provided, then contact you for authority before arranging non-emergency work.

If urgent action is needed to protect a guest or secure the caravan, we may arrange reasonable emergency work and deduct the confirmed cost from your statement.

If the holiday park completes the repair, CHNW does not add a separate maintenance deduction.

Do you inspect caravans?

Where agreed, we can inspect a caravan during a vacant week.

The charge is £15 per completed inspection and is only deducted when the inspection has actually taken place and been recorded.

What appears on my monthly statement?

Your statement normally shows:

• Check-in and checkout dates
• Payment received after platform fees
• CHNW’s 15% commission
• Cleaning charges
• Completed inspections
• Maintenance or agreed expenses
• Final owner payment

Each booking is calculated separately.

Bookings appear in the month containing their checkout date.

When will I receive my payment?

Statements are normally issued around the 10th of the month.

Owner payments are normally processed around the 15th.

If the payment date falls on a weekend or bank holiday, payment may move to the next working day.

What happens if a guest causes damage?

Guests pay a £75 refundable security deposit for applicable bookings.

We review cleaning reports, photographs and reasonable repair or replacement costs before applying a deduction.

Normal wear and tear is not treated as guest damage.

What documents are needed to join?

We normally need:

• Proof of ownership
• Identification and contact details
• Holiday-let insurance
• Confirmation that the park permits subletting
• Gas and electrical safety documents
• Fire-safety information
• Owner bank details
• Caravan layout and occupancy
• Pet and Wi-Fi information
• Key and access details
• Maintenance-authorisation instructions

We’ll provide a clear onboarding checklist.

How quickly can my caravan go live?

If your documents, photographs and caravan information are ready, onboarding can often be completed within a few days.

Park approval, missing compliance documents or platform verification may extend the timescale.

How do I enquire about caravan management?

Please tell us:

• Your holiday park
• Plot number
• Caravan model and bedrooms
• Number of guests it sleeps
• Pet policy
• Wi-Fi availability
• Whether it is already being rented

Telephone or WhatsApp: 07346 811883

Email: [email protected]

Would you like us to manage your caravan?

See how our owner-focused letting and management service works.

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