North Wales Caravan Holiday FAQs for Guests

Planning your North Wales caravan holiday?

Find practical answers about booking, arrival, deposits, pets, Wi-Fi, park facilities, accessibility and cancellations.

Guest quick answers

• Check-in: From 4pm
• Checkout: By 10am
• Refundable security deposit: £75
• Pet charge: £17.50 per pet, maximum two, where permitted
• Guest telephone and WhatsApp: 07346 811883
• Email: [email protected]

All guest-extra prices shown below include VAT.

How can I book a caravan?

You can book:

• Directly through caravanholidaysnorthwales.co.uk
• Through Booking.com
• Through Airbnb
• By contacting us directly

We’re happy to help you choose the right caravan and park.

Which holiday parks can I choose from?

Our portfolio includes caravans at:

• Lido Beach
• Presthaven
• Marine Holiday Park
• Golden Sands
• Golden Gate
• Winkups

Some parks are lively and entertainment-focused, while others are better for quieter beach breaks. Ask us if you need help choosing.

What time is check-in and checkout?

• Standard check-in: From 4pm
• Checkout: By 10am

Please do not enter before your confirmed time, as the cleaning team needs the full changeover period.

Can I pay for early check-in?

These options may be available:

• 10am: £35
• Noon: £22
• 2pm: £17.50
• 4pm: Included

Availability depends on the previous guest, cleaning schedule and caravan readiness.

Please wait for written confirmation before paying.

Can I have a late checkout?

Late checkout may be available for £17.50.

It depends on the next booking and cleaning schedule and must be confirmed in writing.

Do I need to pay a security deposit?

Yes. A refundable £75 security deposit is required for applicable bookings.

It is normally returned within seven days after checkout, provided there is no confirmed:

• Damage
• Missing property
• Lost key
• Additional cleaning charge

Payment instructions are included in your booking messages.

Are pets allowed?

Pets are welcome only in caravans specifically advertised as pet-friendly.

• Pet charge: £18 per pet
• Maximum: Two pets unless agreed otherwise
• Pets must be declared and approved before arrival

Marine Holiday Park and Golden Gate do not permit pets in any of our caravans.

Pet-friendly accommodation cannot be guaranteed to be completely free from every trace of pet hair, wear or odour.

Can you make the beds before arrival?

An optional beds-made service is available only at Lido Beach.

• Price: £40 per caravan
• Notice required: At least one full week
• Subject to cleaner and bedding availability

It is not available at Marine, Golden Sands, Golden Gate, Winkups or Presthaven.

Is Wi-Fi available?

Selected caravans provide Wi-Fi, often as a complimentary extra.

Check the individual listing or ask before booking if internet access is important.

Holiday-park and mobile connections can vary, so uninterrupted speeds cannot be guaranteed.

Are park passes and facilities included?

Facilities, entertainment and passes vary by holiday park and caravan.

Swimming pools, entertainment, restaurants and other facilities are controlled by the individual parks. Opening dates, availability and prices can change.

Please check before booking if a particular facility is important to your stay.

Is parking available?

Parking arrangements vary between parks and caravans.

Your listing and arrival instructions will explain where to park and whether the park charges a separate fee.

When will I receive my arrival instructions?

We send your park, plot, access and key information before arrival or on check-in day.

Please read the section for your booked holiday park carefully.

If you cannot locate the caravan or access the key, contact us on 07346 811883.

What if there is a cleaning or maintenance problem?

Tell us promptly during your stay so we have an opportunity to help.

Please send:

• A photograph or video
• The room or location
• A short explanation
• Whether the issue prevents safe use of the caravan

Please do not wait until after checkout to report something that could have been addressed during your stay.

What if something is accidentally damaged?

Contact us as soon as possible. Accidents are normally easier to resolve when reported promptly.

Guests are responsible for confirmed damage, missing items, lost keys and unreasonable additional cleaning caused by their party or pets.

Normal wear and tear is not charged to guests.

What should I do before checkout?

Please:

• Wash and put away dishes
• Remove rubbish
• Leave the caravan reasonably tidy
• Close and lock doors and windows
• Return the key as instructed
• Report damage or maintenance
• Strip supplied bedding where requested

Avoidable additional cleaning may result in a charge.

Can I extend my stay?

Possibly. Contact us with the date you would like to stay until.

Extensions depend on availability, payment and the cleaning schedule. They are not confirmed until approved in writing.

What is the cancellation policy?

It depends on how you booked:

• Airbnb: The policy shown by Airbnb
• Booking.com: The policy displayed with your reservation
• Direct booking: Caravan Holidays North Wales’ direct-booking terms

Please review the cancellation conditions before confirming your booking.

Are parties or smoking allowed?

No.

The following are prohibited:

• Smoking or vaping inside
• Parties or events
• Illegal drugs
• Disruptive behaviour
• Undeclared overnight guests

All guests must follow the holiday park’s rules and quiet hours.

Do you have accessible caravans?

Some caravans have accessibility features, but suitability depends on your individual requirements.

Before booking, tell us about any required:

• Ramp access
• Doorway width
• Bathroom adaptations
• Sleeping arrangements
• Mobility needs

We’ll provide the available information so you can make an informed choice.

Is there a returning-guest discount?

Returning guests may use Return10 for 10% off an eligible future direct booking.

The offer is subject to availability and the current promotion terms.

How can I contact you?

Telephone or WhatsApp: 07346 811883

Email: [email protected]

Website: caravanholidaysnorthwales.co.uk

For an urgent issue during your stay, include your:

• Caravan name
• Holiday park
• Plot number
• Booking name

Ready to find your stay?

Browse our North Wales caravans and book securely online.

Search available caravans