Privacy & Cookie Policy
Clear, respectful use of your information
This notice explains how we use personal information when you browse our website, make an enquiry, book a stay or subscribe to updates. It also explains the cookies and similar technologies used on this website.
Last updated: 15 August 2026
1. Who we are
VNPD Properties Limited trading as Caravan Holidays North Wales is the controller responsible for the personal information described in this notice.
Company number: 15792102
Registered office: 66 Heysham Road, Southport, PR9 7EB
Privacy contact: [email protected]
This page covers website visitors, enquirers, guests and newsletter subscribers. Caravan owners should also read our Owner Privacy Notice.
2. Information we collect
- Identity and contact details, such as your name, email address, telephone number and postal address.
- Booking and stay details, including dates, chosen property, guest numbers, messages, preferences and information needed to provide an accessible or suitable stay.
- Payment and transaction details. Payments may be handled by our booking and payment providers; we do not normally receive your full payment-card number.
- Communications you send to us and records of customer-service conversations.
- Technical and usage information, such as IP address, device and browser information, pages viewed, referring source, security logs and cookie choices.
- Marketing preferences, including whether you asked to receive or stop receiving updates.
We usually receive this information directly from you, through this website or our communications with you. We may also receive booking information from a platform you used to reserve a stay, such as Airbnb or Booking.com.
3. Why we use it and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Answer enquiries and take steps towards a booking | Steps at your request before a contract |
| Confirm, manage and fulfil your stay | Performance of our contract with you |
| Payments, accounting, tax, complaints and legal claims | Contract, legal obligation and legitimate interests |
| Website security, fraud prevention and service improvement | Our legitimate interests in running a safe, effective service |
| Optional analytics, advertising technologies and email marketing | Consent, or the limited customer “soft opt-in” where the law permits it |
Where we rely on legitimate interests, we balance those interests against your rights. You may object to processing based on legitimate interests.
4. Who we share information with
We share only what is reasonably needed with categories of recipient such as Lodgify and other booking technology providers, payment processors, booking channels, email and cloud service providers, holiday-park operators, cleaners or maintenance contractors where needed for your stay, professional advisers, insurers and public authorities where required by law.
Some providers may process information outside the UK. Where required, we use an approved transfer mechanism, such as an adequacy regulation or appropriate contractual safeguards.
5. How long we keep information
We keep information only for as long as needed for the purpose collected and to meet legal, accounting or reporting duties. Booking and accounting records are normally retained for up to six years after the relevant transaction. Routine enquiries are generally kept for up to two years. Marketing records are kept until you unsubscribe or we no longer need them, although we may retain a minimal suppression record so we respect your choice.
6. Cookies and similar technologies
Cookies are small files, and similar technologies may store or access information on your device. Our banner lets you allow, reject or customise non-essential technologies.
| Category | What it does | Choice |
|---|---|---|
| Strictly necessary | Supports security, booking functions, navigation and remembering your cookie choice. | Always active where essential |
| Analytics | Helps us understand visits and improve the website. | Used only where permitted and subject to your banner choice |
| Advertising | May measure advertising performance and help us understand which campaigns lead to enquiries or bookings, including through Google Ads. | Requires your choice where consent is required |
You can use the banner to choose non-essential technologies. You can also clear or block cookies in your browser; blocking essential cookies may affect booking or website functions. We review our use of cookies and update this notice when it materially changes.
7. Marketing
Newsletter sign-up is optional. Where consent is required, we will use your details for marketing only after a clear opt-in. In limited cases the law may allow us to contact existing customers about similar services if we offered an opt-out when collecting their details. Every marketing email should identify us and provide an easy way to unsubscribe.
8. Your rights
Depending on the circumstances, you may ask us for access to your personal information, correction, deletion, restriction, portability or to object to certain use. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.
To exercise a right, email [email protected]. We may need to confirm your identity before acting on a request.
9. Complaints and updates
Please contact us first so we can try to resolve your concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
We may update this notice when our services, suppliers or legal obligations change. The date at the top shows the latest version.